Extraction first
Submersible pumps, truck-mounted and portable extractors, weighted tools for carpet and hard-surface extraction tools. See emergency water extraction for the full equipment list.
24/7 Emergency Water Damage Restoration
Active leak, rising water or a burst pipe at 2 AM? Our emergency line is answered live around the clock, and crews target a 60-minute arrival in core Florida areas.
When it is an emergency
What counts as a water damage emergency
Quick answer
Call for emergency water restoration when water is actively entering or spreading, the source cannot be stopped, water is near electrical systems, ceilings are sagging, or flooding came from a storm or rising water. In Florida's humidity, even a slow leak becomes urgent fast: mold can begin growing within 24 to 48 hours. When in doubt, call. Triage is free and we will tell you honestly if it can wait until morning.
Not every water stain needs a 2 AM crew. A small, contained, stopped leak that you discovered this morning is a next-day job. But most of what Florida homeowners discover is not that: burst supply lines still running, slab leaks discovered by a rising bill and a wet floor, storm flooding at midnight, ceilings bulging with trapped water, water heaters failed across the garage floor. If the water is still moving, it is an emergency.
Our emergency service exists for exactly those calls. The line is answered by a live dispatcher, not a voicemail system, 24 hours a day, 365 days a year. For active emergencies in our core Florida areas we target a 60-minute arrival, and outside them we give you an honest ETA before you commit to anything.
From your call
How our emergency response works
A predictable process even in a chaotic moment. Here is exactly what happens when you call.
- Live answer and triageA dispatcher answers, takes your address and the nature of the loss, and walks you through immediate steps: shutoff location, electrical safety, what to move. Send damage photos by text for a faster assessment.
- Dispatch of the nearest crewThe closest available crew is dispatched with extraction and drying equipment, not just an inspector. For active emergencies in core areas, arrival targets 60 minutes.
- Source stopped and stabilizedOn arrival, the crew stops the water source if it is still active, assesses electrical and structural hazards, and photographs everything before work begins.
- Emergency extraction beginsStanding water is extracted immediately, wet materials are stabilized, and temporary measures, tarping, containment, go in where needed. Full drying setup follows, usually the same visit.
- Scope and plan the next morningYou get the full written scope and price range, the documentation package for your insurer, and a schedule for drying and restoration. One team, one file, one accountable company.
| Situation | Emergency tonight | Next-day response |
|---|---|---|
| Water actively flowing or spreading | Yes | |
| Source stopped, small contained area | Usually fine | |
| Water near electrical panels or outlets | Yes | |
| Ceiling sagging or bulging | Yes | |
| Storm flooding or rising water | Yes | |
| Old stain, dry, no active leak | Yes |
Triage while you wait
What to do between your call and our arrival
- Shut off the main water valve if you have not already, usually at the meter or where the line enters the home
- Turn off electricity to wet areas at the breaker panel if you can reach it without standing in water
- Move documents, electronics and valuables to dry ground or an upper floor
- Photograph the damage, the water spread and the source if visible
- Do not wade into water that may be contaminated or electrified
- Do not run household fans on storm floodwater; it spreads contaminants
Do not worry about staging the perfect scene. Our crews have seen it all, and the documentation photos we take on arrival are the ones that matter for your claim. Your only job is safety and the call. For non-urgent scheduling, use our contact page any time.
What the crew brings
Every emergency truck is a drying job in a box
We do not send an inspector to look and schedule later. Emergency crews arrive with the equipment to start mitigation immediately.
Drying setup same visit
Air movers, LGR dehumidifiers and moisture meters go in as soon as bulk water is out, so the drying clock starts the same night. Details on structural drying.
Stabilization materials
Containment sheeting, emergency tarps, blocks and pads for furniture, and protective coverings for unaffected areas, so tonight's work does not create tomorrow's damage.
Serving 293 Florida cities and 777 ZIP codes. If you are outside our core response area, we still answer, assess and give you an honest ETA and options.
FAQ
Emergency service FAQs
Yes. The emergency line is answered live 24 hours a day, 365 days a year, by a dispatcher who can triage your loss and send a crew. Nights, weekends and holidays are the same service, not an answering machine.
Your free inspection and written scope carry no emergency surcharge games. The scope reflects the work the loss requires, whether it starts at 3 PM or 3 AM, and you see the full price range in writing before work begins.
For active water emergencies in our core Florida areas, we target a 60-minute arrival. Outside core areas, or during major storm events when call volume spikes, the dispatcher gives you an honest ETA up front and triage steps to limit damage while you wait.
Call us first for the emergency. Stopping and extracting the water cannot wait for a claims department to open. Then call your insurer to open the claim; our documentation package is built from the first photos precisely for that call. See our insurance claims assistance page.
Your address, what happened and whether water is still coming in. Photos by text help enormously. That is enough to dispatch. Everything else, policy details, claim numbers, can wait until the crew is on site and the water is under control.
Do not wait for morning.
Water damage that waits until morning costs more to fix and risks mold. Call now. A live dispatcher answers, every hour of every day.
Call 24/7: (607) 300-1334